Contact
Centre
We take care of your customers so you can focus on what you do best.
Get in touch
Think we could help your business? We know we can.
Let’s talk solutions
We’d love to chat about how our tailored customer experience services can help your business.
Enter your details and one of our Contact Centre experts will be in touch.
"*" indicates required fields
Based in Australia & New Zealand
Industry-leading tech
Seamless integration
Omni-channel agents
Authentic, effective connections
By having genuine conversations that connect and resonate with people, we bridge the gap between businesses and their customers.
A conversation is where it all starts. Our Australia and New Zealand-based agents pride themselves on positive interactions that build authentic relationships.
Business outsourcing
with 4Mile
4Mile is Australia’s leading business process outsourcing (BPO) company.
Creating a valuable connection with customers through conversation, we use the latest tech platforms that offer full transparency, and provide that all-important human touch every step of the way.
Being local is what we’re most proud of, and our expert teams are based right here in Australia and New Zealand.
Today’s tech
tailored to you
Our cloud-based technology offers you a custom course of action. By combining human interaction with in-depth data and reporting, you can achieve world-class performance.
Every solution is tailored specifically to enhance customer journeys, enable engagement, and deliver the best results.
Industry-leading tech allows you to track, report on, and refine strategies with ease – offering complete transparency and accountability, right down to individual agents.
Total transparency
You’ll have complete visibility over your sales processes thanks to state-of-the-art technology and agent accountability.
In-depth cloud-based reporting provides opportunities for cost optimisation and performance improvement, resulting in greater productivity and efficiencies.
Our systems’ data capabilities provide meaningful reporting and analysis so you can quickly and easily be across the details and make the right decisions for your business.
What we offer
From contact centre support to tech solutions, we’ve got you covered.
We offer omni-channel customer service, where the same skilled agent handles all contact points throughout an enquiry’s lifecycle. This keeps each case streamlined, even when there are many different points of contact.
Each of our services includes in-depth reporting and analysis, so you can quickly and easily make the next right move for your business.
Inbound Customer Support
Customer enquiries and sales
Outbound Sales
Lead generation and payment processing
Fulfillment
Print, EDM and SMS/MMS
Telephony Platform As A Service(TPAAS)
Telephony, IVR and payments
Contact us
Are you ready to connect with our expert team?
Let us build and maintain enduring customer relationships that increase your customers’ lifetime value and boost your revenue.
Get in touch today to arrange an obligation-free chat with one of our customer experience specialists.
Let’s talk solutions
We’d love to chat about how our tailored customer experience services can help your business.
Enter your details and one of our Contact Centre experts will be in touch.
"*" indicates required fields
News and insights
Latest news, events, insights & more.
Get in touch
Our team will get back to you quickly.
"*" indicates required fields