4Mile is Australia’s leading business process outsourcing (BPO) company.
With over 20 years of experience in the BPO industry, we’re experts in our field.
We support both profit and non-profit organisations to meet the complex challenges of today’s business environment. Our expert onshore teams in Australia and New Zealand provide complete contact centre solutions, as well as end-to-end carbon management through our 4Mile Carbon service.
We use industry-leading technology to design and deliver custom solutions for your business. We then provide you with in-depth reporting, data and insights that help you make informed business decisions that improve your efficiencies and grow your business.
Our team & culture
Our Australia and New Zealand-based omni-channel agents are highly-trained locals with diverse backgrounds, who connect with your customers with ease. They’re committed to building brand loyalty through every interaction, and love what they do.
Our people truly matter to us, which is why we pride ourselves on providing a great workplace environment and flexible working arrangements to support a better work/life balance.
Ours is a high-performance culture with a dose of fun. We handpick the right people to represent your brand values. The result? Staff who work hard and are truly invested in your cause.
Let us do the heavy lifting and reap the rewards of our expert team and efficient processes.
Technology & transparency
Tailored-to-you technology that suits your specific business needs.
Our systems offer total transparency down to a granular level, allowing you to refine strategies with ease and make informed decisions in real time.
Enjoy complete visibility over processes thanks to state-of-the-art technology that tracks agent accountability and delivers data-driven results.
Industry-leading technology with in-depth cloud-based reporting allows you to track progress, report on data, and make the best next move.
Bespoke service solutions
Tailored to your needs, our solutions are flexible, sustainable and cost-effective.
4Mile offers customised solutions that address friction points in your business. Our trusted team makes an onsite visit to assess your needs and devise a solution. They integrate seamlessly with your operations where you need them, while world-class technology provides opportunities for cost optimisation and productivity improvement.
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