We’re Australia’s leading business process outsourcing (BPO) company.
We deliver fully customised solutions to suit your business – from contact centre support to technology solutions, and a range of services in between.
Expert onshore omni-channel teams in Australia and New Zealand provide inbound customer management and outbound customer engagement. We also offer end-to-end carbon management through our 4Mile Carbon Management service.
Industry-leading technology delivers in-depth reporting, analysis and transparency, so you can quickly and easily make critical business decisions in real-time.
What we offer
Efficiency-boosting business solutions tailored to your needs.
Unique, flexible solutions tailored to your business, so you get the help you need, where you need it. Every solution is tailored specifically to enhance customer journeys, enable engagement, and deliver the best results.
Our systems’ powerful data capabilities offer you total transparency – providing meaningful reporting and analysis so you can be across the details and see how your business is benefitting.
End-to-end carbon management is a business activity that will continue to grow in importance as we move towards a net zero future, and we’re proud to now offer this service
Contact centre
By combining genuine human interaction with in-depth data and reporting, you can achieve world-class performance.
A conversation is where it all starts. Our Australia and New Zealand-based agents pride themselves on positive interactions that build authentic relationships. By having genuine conversations that connect and resonate with people, we bridge the gap between businesses and their customers.
Carbon management
4Mile offers small-to-medium businesses simple and affordable carbon management.
Many carbon management processes are costly and can take years to complete. Not ours. We use a world-leading, data-driven approach to measure your supply chain emissions quickly and easily. Then devise an actionable plan so you can start working towards net zero straight away.
Technology and transparency
Powerful cloud-based technology platform is industry-leading and designed to improve efficiency and drive your success.
Custom-built to best serve you, it provides bespoke reports, analysis and insights that give you full view over your systems and processes – offering opportunities for cost optimisation and performance improvement.
Full database management means all your customer data is collected, collated and organised. You can view sales and donation information that lets you know who you contacted and how they supported. By reflecting on a campaign’s data, you’re better able to make informed decisions for the next one. We also offer our not-for-profit partners payment and receipt management.
Contact us
Are you ready to outsource your
customer service to our expert team?
Let us build and maintain enduring customer relationships that increase your customers’ lifetime value and boost your revenue.
Get in touch today to arrange an obligation-free chat with one of our customer experience experts.
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