We take care of your customers so you can focus on what you do best.

Based in Australia & New Zealand

Industry-leading tech

Seamless integration

Omni-channel agents

Authentic, effective connections

By having genuine conversations that connect and resonate with people, we bridge the gap between businesses and their customers. 

 A conversation is where it all starts. Our Australia and New Zealand-based agents pride themselves on positive interactions that build authentic relationships.

4Mile is Australia’s leading business process outsourcing (BPO) company.

Creating a valuable connection with customers through conversation, we use the latest tech platforms that offer full transparency, and provide that all-important human touch every step of the way. 

Being local is what we’re most proud of, and our expert teams are based right here in Australia and New Zealand.

Real people, real results

Our omni-channel agents are locals with diverse backgrounds, who connect with your customers with ease. They’re committed to building brand loyalty through every interaction, and love what they do.

Today’s tech

tailored to you

Our cloud-based technology offers you a custom course of action. By combining human interaction with in-depth data and reporting, you can achieve world-class performance.

Every solution is tailored specifically to enhance customer journeys, enable engagement, and deliver the best results.

Industry-leading tech allows you to track, report on, and refine strategies with ease – offering complete transparency and accountability, right down to individual agents.

Total transparency

You’ll have complete visibility over your sales processes thanks to state-of-the-art technology and agent accountability. 

In-depth cloud-based reporting provides opportunities for cost optimisation and performance improvement, resulting in greater productivity and efficiencies.

Our systems’ data capabilities provide meaningful reporting and analysis so you can quickly and easily be across the details and make the right decisions for your business.

What we offer

From contact centre support to tech solutions, we’ve got you covered.

We offer omni-channel customer service, where the same skilled agent handles all contact points throughout an enquiry’s lifecycle. This keeps each case streamlined, even when there are many different points of contact.

Each of our services includes in-depth reporting and analysis, so you can quickly and easily make the next right move for your business.

Inbound Customer Support

Customer enquiries and sales

Outbound Sales

Lead generation and payment processing


Print, EDM and SMS/MMS

Telephony Platform As A Service(TPAAS)

Telephony, IVR and payments

NFP Fundraising

Raffles, donations and regular giving

Contact us

Are you ready to connect with our expert team?

Let us build and maintain enduring customer relationships that increase your customers’ lifetime value and boost your revenue.

Get in touch today to arrange an obligation-free chat with one of our customer experience specialists.

Let’s talk solutions

We’d love to chat about how our tailored customer experience services can help your business.

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