Welcome to 4Mile, where success isn’t just about hitting targets – it’s about creating a supportive and caring culture that empowers our employees to thrive.
In the competitive world of Business Process Outsourcing (BPO) in Australia, where staff turnover rates can be high, our focus is on nurturing talent, fostering a caring work environment, and providing ample growth opportunities to every individual that joins the 4Mile team. This is critical to develop a strong, qualified and sustainable team that will
support our business and our client’s business success.
Liam Thomas, our Operations Manager overseeing the Wires Campaigns, demonstrates these values daily. Liam’s journey with 4Mile showcases a commitment to empowering employees.
Nurturing Talent, Fostering Growth
Liam’s story at 4Mile is one of humble beginnings and a remarkable ascent. Liam joined us as a part-time Customer Service Representative in 2020, and within a year, he demonstrated his dedication and capabilities, earning promotions to Team Leader and eventually Operations Manager. What sets Liam apart is not only his professional success but also his deep understanding of 4Mile team’s needs and challenges. Having worked on the frontline, Liam leads with empathy and compassion, ensuring that every team member feels supported and valued.
Liam’s journey highlights his commitment to recognising and nurturing talent from
within, providing a pathway for personal and professional growth for the 4Mile team.
Building a Supportive Work Environment
Liam strongly believes that a supportive work environment is essential for success. He embodies this philosophy through his leadership style, prioritising regular check-ins with the 4Mile team, actively soliciting feedback, and ensuring that our workplace is enjoyable for all.
Liam’s frontline experience has given him empathy and understanding. “I started in their shoes”, Liam reflects, “I know where they’re coming from”. He believes in listening to his people, and ensuring their concerns are heard and addressed promptly. For Liam, success is not just about meeting targets but creating an environment where every team member feels valued and supported.
Under Liam’s management, the Wires Team has thrived, boasting an impressive retention rate and a pleasant culture of camaraderie. “Overall, the team’s feedback is always positive” Liam shares proudly. “People like working here, they love the culture”.
Liam is committed to making the workplace enjoyable and inclusive. He participates in most of our initiatives, including weekly breakfasts and lunches cooked by managers, and monthly team-building competitions, to break the monotony of calls and forge meaningful connections among every team member and manager.
Fostering a Collaborative Environment
Collaboration is at the core of Liam’s leadership approach. He believes that by working together, we can accomplish more and deliver better outcomes for our company and our clients. “We listen to people and care about the feedback they have,” emphasizes Liam. His open-door policy encourages communication and idea-sharing at all levels of the 4Mile team, fostering a sense of teamwork and camaraderie. Whether it’s brainstorming sessions, cross-functional projects, or team-building activities, Liam endeavours to create opportunities for collaboration and collective problem-solving. This collaborative spirit not only boosts productivity but also enhances the overall working experience for the 4Mile team.
Embracing Growth Opportunities
According to Liam, one of 4Mile greatest strengths lies in our commitment to providing ample opportunities for growth and advancement to our employees. Liam believes in investing in our people and empowering them to reach their full potential and he values our internal training programs and mentorship opportunities as essential avenues for every employee’s professional development.
Liam attests to the myriad pathways available for professional development within the company. He aptly says, “The opportunity to progress here is great – there are plenty of opportunities.” He knows that the success of the 4Mile team is his success and he proudly offers a supportive work environment that fosters growth and advancement.
Looking Ahead
As Liam Thomas looks back on his journey so far, he is excited about the future possibilities that lie ahead. His unwavering commitment and support for employee growth and development have enabled Liam and the entire business to thrive in the ever-evolving BPO landscape.
Liam remains dedicated to fostering an environment where every 4Mile team member feels valued, empowered, and inspired to reach their full potential.
We believe that in a world where success is often measured solely in terms of productivity and profitability, caring leaders who create a supportive work environment, like Liam, are essential components of a thriving business, rather than just ideals. We are committed to nurturing talent, fostering a caring work environment, providing ample growth opportunities, and prioritizing the well-being of every individual that joins the 4Mile team.
Our workplace is designed to enable individuals like Liam not only to excel but also to find fulfilment and purpose in their careers. (CTA) We welcome you to join the 4Mile team!
Thank you Liam, for your exceptional dedication and leadership. Your contributions have played a significant role in shaping the vibrant culture and success of our company. With you leading the way, we are confident that our journey of growth and prosperity will continue, one milestone at a time.